A PASSION FOR YARN? JOIN THE CLUB. SIGN UP & EARN AT LEAST 5% IN SMD STITCHES REWARD POINTS!

Rewards FAQs

You are automatically enrolled into our rewards programme and can start earning SMD Stitches when you create an account on-line.

You earn SMD Stitches by making purchases.

You will earn SMD Stitches on all purchases except for gift vouchers.

Any charges for post and packaging are also excluded.

Only gift vouchers and post and packaging charges.

Every time you access your account, you will see your SMD Stitches balance in your Dashboard.

There is no limit on the number of SMD Stitches you can earn.

Once your SMD Stitches have been credited to your account, you can redeem them at any time. Just log into your account and remember to use them when checking out.

Simply enter the number of SMD Stitches that you would like to redeem in the "Use my rewards points" box at the My Basket page. You will see the discount in the summary before checking out. Then, simply checkout.

SMD Stitches can be used to obtain discounts when placing an order.

Not once you have checked out. However, they will still be available for you to use on your next order.

Your SMD Stitches will be added to your account when your order is processed.

You will earn SMD Stitches from your purchases. You can continue to build up your balance to help with a big future purchase or spend as you go. The choice is yours.

Absolutely. If you opt for a refund, the SMD Stitches will be reinstated onto your account. At SMD Knitting, we aim to provide you with the very best products and service so if for any reason you are not entirely satisfied, please contact us on 0800 622 6225 or at info@smdknitting.com.

Any SMD Stitches that were earned as a result of an order that is subsequently cancelled or refunded will be deducted from your account.

Any SMD Stitches used as payment or part payment for an order that is cancelled or refunded will be reinstated to your account.

SMD Knitting is a UK based company. Therefore, the currency we use is GBP(£)

Your SMD Stitches will be credited to your account when your order has been processed. If you don’t see your SMD Stitches within 24 hours of placing your order, please contact our customer service team, Freephone 0800 622 6225 or email info@smdknitting.com to advise.

Absolutely. You can redeem your SMD Stitches and use a gift certificate together on the same order.

Absolutely. You can redeem your SMD Stitches and use a coupon code together on the same order.

Unfortunately not. SMD Stitches can only be earned after you have opened an account.

Our customer service team are always happy to help with any queries you may have. Freephone 0800 622 6225 or email info@smdknitting.com to advise.

You can close your account at any time by contacting us on Freephone 0800 622 6225 or email info@smdknitting.com to advise.

If your account remains inactive for more than 365 consecutive days, your SMD Stitches will be set to zero and the account closed.

You can update your personal details in the Dashboard of your on-line account.

Full terms and conditions can be found here