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Delivery

UK DELIVERY

  • For orders under £25.00, P+P is £2.95.
  • For orders £25.00 and over, P+P is FREE.

We understand that the prompt and convenient delivery of your order is one of the most important aspects of the customer service we offer. We are able to offer this level of service because all orders are shipped directly from the SMD Knitting HQ at Llay, near Wrexham which means that we have a "hands on" approach and can deal with any individual delivery requirements efficiently. All orders are dispatched as quickly as possible and when time allows, on the day that they are received. Our aim is to process and dispatch all orders that are received by 4.00pm, Monday to Friday (exc. bank holidays). With the exception of small, low value orders (which are posted out using standard Royal Mail 1st Class), we use a 24hr tracked delivery service provided by our contracted carriers - Royal Mail, Hermes and DPDLocal. These parcels are tracked at various points along the network so if there is ever a problem regarding a delayed delivery, we can investigate and resolve the issue quickly.

We select the carrier which offers the most efficient service for your particular order and this selection can depend on the size of the parcel, the value of the order, the location of the delivery address and even the time of day when the order is processed as different carriers collect at different times throughout the day.

When a tracked service is used, you will receive a confirmation message by email and / or text when your order has been processed and dispatched and also on the morning of your delivery for added convenience, confirming that your parcel is going out for delivery that day.

Please be aware that although we use a tracked 24hr delivery service, some orders may take longer to arrive, usually due to the location of the delivery address (including BT, GY, HS, IM, IV, JE, KA, ZE, and some FK, KW, PA, PH, and PO post codes).

INTERNATIONAL DELIVERY

Europe 2 - 7 working days (Per 2kg inc. packaging) £4.95
Rest Of The World 5 - 10 working days (Per 2kg inc. packaging) £7.95