Refund policy
Returns Policy
We are happy to accept returns within 30 days of receiving your order. To be eligible for a refund, items must be unused, unopened and in a fully resaleable condition.
When returning an item, please ensure that it is securely and appropriately packaged to prevent damage during transit. If possible, please include a copy of your original invoice or alternatively, please provide your name, address and postcode, together with a note confirming you would like a refund.
Items We Are Unable to Accept for Return
Due to copyright restrictions, we are unable to accept returns of patterns, leaflets or books. Digital items are also excluded.
For yarn and craft products, we can only accept:
- Unopened balls of yarn
- Unopened yarn packs
- Tools, needlecraft kits, etc that are unused and in a fully resaleable condition
Please note that yarn purchased as part of a colour pack must be returned as the complete pack. We are unable to accept individual balls returned separately from the original colour pack.
Where to Send Your Return
Please send your return securely packaged to:
SMD Knitting
SMD Court
Miners Road
Llay Industrial Estate
Llay, Wrexham
LL12 0PJ
SMD Court
Miners Road
Llay Industrial Estate
Llay, Wrexham
LL12 0PJ
Return Postage
Customers are responsible for the cost of returning goods to us. We strongly recommend obtaining proof of postage and keeping this until your return has been processed.
Please note that original postage and delivery charges are non-refundable.
Faulty or Damaged Items
If you experience a problem with an item that you have received, whether it is faulty or damaged, please contact us before returning the item so that we can advise you on the next steps.
Any faults or damage must be reported to us within 3 months of receiving your order.
To help us investigate the issue, we may ask you to provide photographs of the item, particularly where we need to contact the manufacturer or one of our suppliers on your behalf.
Once we have assessed the item and confirmed that it is faulty or damaged, we will offer an appropriate resolution, which may include a replacement or a refund. We may ask you to return the item to us and, where applicable, we will provide you with a free returns address.
To report a faulty or damaged item, please contact us:
Telephone: 0800 622 6225
Email: info@smdknitting.co.uk
Email: info@smdknitting.co.uk
Please include your order number and a brief description of the problem. Photographs may also be requested.
We will do our best to resolve the issue as quickly and smoothly as possible.
Please contact us if you have any queries about this process.
