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Returns

If you are in any way unhappy with your purchase, you may return the item/s within 30 days of the purchase date for a refund. Please enclose a note stating that you would like a refund and also the reason for the return. Refunds will be processed within five working days of receipt of your returned item/s. Please note, we cannot refund for digital purchases.

Please note that return shipping charges are non-refundable and any returned items must reach us in an unopened, "new" condition with all original packaging present.

As stated in distance selling regulations, we cannot accept returns of DVDs or CDs if you have opened the seal.

In the event that the item/s is/are received damaged, you may return them to us for a full refund or exchange. You must notify us within 7 working days of receipt. We will also refund your return postage. Please return your items to the address below. If you wish, we will provide you with a pre-paid envelope to return your item – please contact us to arrange this. SMD Court, Miners Road, Llay Industrial Estate, Wrexham LL12 0PJ

Please note that we do not refund for products purchased through our showroom.

Please contact us if you have any queries about this process.