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Returns

If you are in any way unhappy with your purchase, you may return the item/s within 30 days of the purchase date for either exchange or refund. Please enclose a note stating if you would like an exchange or refund and also the reason for the return. We aim to dispatch exchange items as soon as we receive your returned item/s and refunds will be processed within five working days of receipt of your returned item/s. Please note, we cannot refund or exchange digital purchases.

Please note that return shipping charges are non-refundable and any returned items must reach us in an unopened, "new" condition with all original packaging present.

As stated in distance selling regulations, we cannot accept returns of DVDs or CDs if you have opened the seal.

In the event that the item/s is/are received damaged, you may return them to us for a full refund or exchange. You must notify us within 7 working days of receipt. We will also refund your return postage. Please return your items to the address below. If you wish, we will provide you with a pre-paid envelope to return your item – please contact us to arrange this.
SMD Court, Miners Road, Llay Industrial Estate, Wrexham LL12 0PJ

Please contact us if you have any queries about this process.